Man with Van Highams Park Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Highams Park provides transport, removal and related services to private and business customers. By making a booking, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man with Van Highams Park, providing man and van, removals and related services within the United Kingdom.
1.2 "Customer" means the person, firm or organisation that books or uses the services of the Company.
1.3 "Services" means any transport, loading, unloading, packing, unpacking, storage, or related services provided by the Company.
1.4 "Goods" means any items, belongings, furniture, equipment, or materials that are transported or otherwise handled by the Company in the course of providing the Services.
1.5 "Service Area" means the locations in which the Company offers services, including Highams Park and wider UK destinations as agreed at the time of booking.
1.6 "Contract" means the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions and any written or verbal confirmation of the booking.
2. Scope of Services
2.1 The Company provides man and van and removal services for domestic and commercial customers, including local moves within Highams Park and surrounding areas, as well as longer-distance moves within the United Kingdom, subject to availability and agreement at the time of booking.
2.2 The Services may include vehicle and driver hire, with or without assistance in loading and unloading, depending on the option chosen by the Customer.
2.3 The Company reserves the right to refuse to carry any Goods that it reasonably considers to be dangerous, illegal, unsafe, or unsuitable for transport, or that are not correctly packed or disclosed.
2.4 The Company does not provide specialist installation, disconnection of appliances, or dismantling and reassembly of complex furniture or equipment unless expressly agreed in advance.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s accepted communication channels. A booking is only confirmed once the Company has accepted the job and provided a confirmation of the agreed date, time, vehicle type and rate.
3.2 The Customer must provide accurate and complete information at the time of booking, including but not limited to:
a. Collection and delivery addresses
b. Access details at each address, including stairs, lifts, parking restrictions or distance from parking to property
c. An accurate description and approximate quantity or volume of Goods
d. Any particularly heavy, bulky or fragile items
e. Any special handling requirements
3.3 The quoted price is based on the information supplied by the Customer. The Company reserves the right to amend the price or apply additional charges if the information provided is inaccurate or incomplete, or if the circumstances of the job differ from those described.
3.4 Bookings are subject to vehicle and staff availability. The Company may decline or cancel a booking where it cannot reasonably fulfil the Service, and will notify the Customer as soon as reasonably practicable.
4. Prices and Quotations
4.1 Unless stated otherwise, prices are provided either as an hourly rate or as a fixed price for the job. The basis of charging will be confirmed at the time of booking.
4.2 Hourly rate bookings start from the time the vehicle and team are dispatched from their base and end when the job is completed, subject to any minimum hire period that may apply.
4.3 Fixed price quotations are based on the details provided by the Customer and assume reasonable access and conditions. Additional charges may apply if:
a. There are unforeseen access problems
b. The volume or nature of Goods significantly exceeds the description given
c. Waiting time is incurred beyond what was reasonably anticipated
d. Additional services are requested on the day that were not included in the original quotation
4.4 Any applicable congestion charges, tolls, parking charges or similar fees are the responsibility of the Customer and may be added to the final invoice if initially paid by the Company.
5. Payments
5.1 The Customer agrees to pay the charges for the Services as quoted or as otherwise agreed before or on the day of the move.
5.2 The Company may require an advance payment or deposit to secure the booking. The Customer will be informed of any such requirement at the time of booking.
5.3 Unless agreed otherwise, all outstanding balances are due immediately upon completion of the Services. The Company may refuse to unload Goods or withhold completion of the Service until payment is received in full.
5.4 Payment methods accepted will be stated by the Company. The Customer is responsible for ensuring that they have an acceptable method of payment available at the time payment is due.
5.5 In the event of late payment, the Company reserves the right to charge interest and administrative fees in accordance with applicable UK legislation on late payment of commercial debts.
6. Cancellations and Amendments
6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as possible.
6.2 The Company may apply cancellation charges as follows, unless otherwise agreed:
a. Cancellation more than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or credited at the Company’s discretion.
b. Cancellation between 24 and 48 hours before the scheduled start time: a cancellation fee of up to 50 percent of the quoted price or forfeiture of the deposit, whichever is greater.
c. Cancellation less than 24 hours before the scheduled start time or failure to be present when the driver arrives: a cancellation fee of up to 100 percent of the quoted price.
6.3 If the Customer requests changes to the date, time, addresses, or scope of the Services, the Company will endeavour to accommodate the changes but cannot guarantee availability. Any amendments may result in revised pricing.
6.4 The Company may cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will aim to reschedule the Service as soon as reasonably possible and will not be liable for any consequential loss.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a. Ensuring that Goods are properly packed and prepared for transport, unless packing services have been agreed as part of the Service.
b. Ensuring that all Goods to be moved are ready for collection at the agreed time.
c. Arranging suitable parking and any permits required for the Company’s vehicle at both collection and delivery addresses.
d. Being present, or arranging for an authorised representative to be present, during collection and delivery to provide instructions and confirm completion of the Service.
e. Ensuring that any Goods left in the care of the Company are clearly identified and that no items are left behind at the collection address in error.
7.2 The Customer must not ask the Company to transport:
a. Illegal or prohibited items
b. Cash, jewellery, watches, precious metals, or other high-value items
c. Perishable or temperature-sensitive goods
d. Live animals or pets
e. Hazardous substances, flammable materials, explosives, weapons, or items that may pose a risk to health and safety
unless expressly agreed in writing by the Company.
8. Waste and Disposal Regulations
8.1 The Company operates in accordance with UK waste and environmental regulations. It is not a general waste disposal contractor and will only remove items designated for disposal if this has been expressly agreed in advance.
8.2 The Customer must clearly identify any items that are intended for disposal rather than removal to a new address. The Company accepts no responsibility for items mistakenly identified or left for disposal.
8.3 The Company will not carry or dispose of controlled, hazardous or regulated waste, including but not limited to chemicals, asbestos, gas cylinders, clinical waste, or materials requiring specialist handling, unless explicitly agreed and properly licensed to do so.
8.4 The Customer remains responsible for ensuring that any waste or items intended for disposal are lawful to dispose of and that any necessary consents or documentation are in place.
9. Liability and Insurance
9.1 The Company will exercise reasonable care and skill in handling and transporting the Customer’s Goods.
9.2 The Company’s liability for loss of or damage to Goods, whether caused by negligence, breach of contract or otherwise, shall be limited to a reasonable amount, having regard to the nature and value of the Goods and the fees charged for the Service.
9.3 The Company will not be liable for:
a. Loss or damage arising from defective or inadequate packing by the Customer
b. Loss of or damage to fragile items where the Customer has failed to inform the Company of their nature or has declined recommended packing or handling methods
c. Loss of or damage to high-value items, including but not limited to cash, jewellery, artwork or antiques, unless their nature and value have been expressly declared and accepted by the Company in writing prior to the move
d. Normal wear and tear, minor scuffs, or superficial marks to furniture or goods resulting from normal handling
e. Any indirect or consequential loss, including loss of profits, loss of use, or loss of opportunity
9.4 The Customer is advised to arrange appropriate insurance cover for their Goods during transit and handling, especially for high-value or particularly fragile items.
9.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event no later than seven days from the date of the Service. The Customer should provide reasonable evidence of the loss or damage and cooperate with the Company’s investigation.
10. Access, Delays and Waiting Time
10.1 The Customer must ensure that there is suitable access to both collection and delivery addresses, including doorways, entrances, stairways, lifts, and approach roads.
10.2 The Company is not responsible for delays caused by circumstances beyond its reasonable control, including traffic, road closures, accidents, weather conditions, or restrictions at the property.
10.3 Waiting time caused by lack of access, delay in gaining entry, Customer lateness, or other factors not attributable to the Company may be charged at the applicable hourly rate.
10.4 Where access is significantly more difficult than described at the time of booking, the Company may:
a. Adjust the price to reflect the extra time and effort required, or
b. Decline to move certain items if it would be unsafe or impracticable to do so.
11. Limitations and Exclusions
11.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, or for any other liability that cannot lawfully be excluded under UK law.
11.2 Subject to clause 11.1, all implied warranties, conditions or other terms are excluded to the fullest extent permitted by law.
11.3 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, strikes, lockouts, industrial disputes, war, terrorism, civil commotion, or government actions.
12. Complaints
12.1 The Company aims to provide a professional and reliable removal service in Highams Park and throughout its wider operating area. If the Customer is dissatisfied with any aspect of the Service, they should raise the issue with the driver or team on the day where possible, so that it can be addressed immediately.
12.2 If the matter is not resolved on the day, the Customer should submit a written complaint as soon as reasonably possible, providing full details of the issue, the date of the Service, and any supporting evidence.
12.3 The Company will review the complaint and respond within a reasonable time frame. Any remedies offered will be at the Company’s discretion and in line with these Terms and Conditions.
13. Data Protection and Privacy
13.1 The Company collects and processes personal information from Customers solely for the purpose of providing and managing the Services, handling payments, and, where applicable, dealing with enquiries or complaints.
13.2 The Company will take reasonable steps to protect personal data and will not sell or share Customer information with third parties, except where required to do so by law or where necessary for the performance of the Contract.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the provision of the Services.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.
15.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.
